Jelivo FAQ —
Quick Answers, No Waiting

On the Login page, tap "Forgot Password" and enter your registered phone number. You'll get an SMS with a reset code. Enter the code, set a new password, and you're back in. The reset code expires after 10 minutes, so use it promptly.

No. Jelivo allows one account per person and one account per device. Creating multiple accounts to claim bonuses more than once is against our Terms and Conditions and will result in all accounts being suspended and balances forfeited. If you've accidentally created a duplicate, contact support immediately to resolve it.

Log in to your account and go to Profile Settings. You can update your display name and notification preferences directly. To change your registered phone number, you'll need to contact our support team for identity verification — this is to protect your account from unauthorised changes.

The minimum deposit is ৳200. There is no maximum deposit limit for standard accounts. Deposits are processed instantly — your balance updates within seconds of completing the bKash or Nagad transfer. There are no deposit fees charged by Jelivo.

Jelivo currently accepts deposits and withdrawals via:

• bKash — Bangladesh's most widely used mobile wallet
• Nagad — Bangladesh Post Office's digital financial service

Both methods support instant deposits. Withdrawals go back to the same wallet you deposited from. Bank transfer and card payments are not currently supported.

Most withdrawals are processed within 1 to 3 hours. During peak hours (evenings and weekends), processing may take up to 6 hours. The minimum withdrawal amount is ৳500. Withdrawals are sent to the same bKash or Nagad number linked to your account — no third-party transfers are permitted.

First, wait 5 minutes — most delays resolve on their own. If your balance still hasn't updated, check that the transaction was completed successfully in your bKash or Nagad app and note the Transaction ID. Then contact our 24/7 support team via live chat with the Transaction ID and the amount. We'll trace and credit it manually within 30 minutes.

When you register and make your first deposit, your welcome bonus is credited automatically — no promo code needed. The bonus amount is added to your balance instantly and can be used on any game in the Jelivo library. Wagering requirements apply before bonus funds can be withdrawn. Check the Rewards page for the current welcome bonus amount and wagering terms.

Cashback is a percentage of your net losses returned to your account automatically. Every bet you place on any Jelivo game earns cashback points. The cashback rate depends on your VIP tier — higher tiers earn more back. Cashback is credited weekly and can be withdrawn without additional wagering requirements. Visit the Rewards page to see your current cashback rate.

A wagering requirement means you need to bet a certain total amount before bonus funds can be converted to withdrawable cash. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets. All games on Jelivo contribute 100% towards wagering requirements. Your progress is shown in real time on the Rewards page.

All Jelivo games use certified RNG (Random Number Generator) technology that is independently audited. Every spin, card draw, and fish shot outcome is determined by a mathematically random process — no outcome can be predicted or manipulated by the platform. RTP (Return to Player) percentages for each game are published on the individual game pages.

Minimum bets vary by game:

• Queen of Bounty & God Fish Slicing — ৳10 per shot
• Dragon Fortune — ৳5 per spin
• Mine — ৳10 per round
• Table Games — ৳20 per round
• Mini Baccarat — ৳50 per hand

All bets are placed in BDT (Bangladeshi Taka).

If your connection drops mid-game, the round is completed server-side and the result is recorded. When you reconnect, you'll see the outcome of the interrupted round in your game history. Any winnings from that round are credited to your balance automatically. If you believe a round result is incorrect, contact support with the round ID from your game history.

Visit the App page on your mobile browser and follow the download instructions for Android or iOS. The Android APK can be installed directly — you may need to enable "Install from unknown sources" in your phone settings. iOS users install via the Safari browser prompt. The app is free and takes under a minute to install.

Yes. All Jelivo games are fully playable in your mobile browser — Chrome, Firefox, and Safari all work well. No download is required. The app simply offers a faster loading experience, push notifications for bonuses, and a more streamlined interface. Both options give you access to the full game library and all account features.

Yes. Jelivo uses 256-bit SSL encryption on all transactions and account data. Player funds are held in segregated accounts separate from operational funds. All withdrawals require identity verification to prevent unauthorised access. We also offer optional two-factor authentication (2FA) for an extra layer of account security.

Yes. Jelivo supports responsible gaming tools including daily, weekly, and monthly deposit limits, session time reminders, and self-exclusion options. You can set these in your account settings or contact support to apply them immediately. For more information, visit our Responsible Gaming page.

You must be 18 years or older to register and play on Jelivo. Age verification may be requested at any point during your account lifetime. Accounts found to belong to underage users will be closed immediately and any balance will be returned to the registered payment method.