Gambling on Jelivo is meant to be fun — a way to relax, enjoy great games, and maybe win something along the way. But we know it can become a problem for some people. That's why Jelivo has built real tools, not just words on a page, to help every player in Bangladesh stay in control.
At Jelivo, responsible gaming is not a legal checkbox — it's a genuine part of how we run the platform. We believe that every player in Bangladesh deserves to enjoy online casino games without it negatively affecting their finances, relationships, or mental wellbeing. That's a commitment we take seriously, and it shapes the tools we build and the way our support team operates.
Gambling has always been a form of entertainment. When you sit down to play Queen of Bounty, try your luck at Mini Baccarat, or spin through Dragon Fortune, the experience should feel exciting and enjoyable — not stressful or compulsive. The moment gambling stops being fun and starts feeling like something you have to do, that's when it becomes a problem. Jelivo's responsible gaming tools are designed to catch that shift early and give you the means to act on it.
The tools described on this page are available to every registered Jelivo player. You do not need to be in crisis to use them. In fact, the best time to set a deposit limit or a session timer is before you feel like you need one — when your head is clear and you're making decisions from a calm, rational place. Think of them the same way you'd think about setting a budget before going to a market: it's just good sense.
Jelivo also monitors gameplay patterns across the platform. If our system detects behaviour that may indicate a problem — such as unusually long sessions, rapid increases in bet size, or repeated failed withdrawal attempts — a member of our support team may reach out proactively. This is not surveillance; it's care. You are always free to decline any outreach, but we'd rather ask once and be wrong than stay silent and miss someone who needed help.
Remember: Gambling should never be used as a way to earn income, recover financial losses, or escape personal problems. If you find yourself thinking about gambling in those terms, please use the self-assessment tool below or contact our support team at [email protected].
Responsible gaming at Jelivo covers five core areas: setting personal limits, recognising warning signs, using self-exclusion and cooling-off tools, accessing support, and protecting underage players. Each of these is covered in detail on this page.
Every one of these tools is available directly from your account settings. No forms to fill, no waiting period — just straightforward controls that put you in charge.
Set a daily, weekly, or monthly cap on how much you can deposit into your Jelivo account. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect — giving you time to reconsider.
Set a maximum session length so Jelivo automatically reminds you — or logs you out — when you've been playing for a set amount of time. It's easy to lose track of time when you're in the middle of a game. This tool makes sure you always know how long you've been at it.
Define the maximum amount you're comfortable losing in a given period. When your losses hit that threshold, Jelivo will prevent further play until the limit period resets. This is one of the most effective tools for keeping gambling within a budget you've decided on in advance.
Need a short break without fully closing your account? A cooling-off period temporarily suspends your access to Jelivo for a period you choose — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or place bets. Your account and balance are preserved.
If you feel you need a longer break, self-exclusion closes your Jelivo account for a minimum of 6 months. During self-exclusion, you will not receive any marketing communications from Jelivo. At the end of the exclusion period, you must actively request reinstatement — the account does not reopen automatically.
You can opt out of all promotional communications from Jelivo at any time — bonus offers, game announcements, and reward notifications. Removing these prompts can reduce the urge to log in and play when you hadn't planned to. Opt out through your account settings or by contacting support.
Setting up any of Jelivo's responsible gaming tools takes less than two minutes. Here's exactly how to do it from your account dashboard.
Need help? If you can't find the settings or want a tool activated immediately, contact Jelivo support at [email protected] or via live chat. Our team can apply limits and exclusions on your behalf right away.
Go to jelivo.org and log in with your registered phone number and password. Make sure you're on a secure connection before accessing account settings.
Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu. This is where all your personal preferences and limits are managed.
Inside Account Settings, find the "Responsible Gaming" tab. All available tools — deposit limits, session timers, loss limits, cooling-off, and self-exclusion — are listed here in one place.
Choose the tool you want to activate, enter your preferred values (amount, time period, or duration), and confirm. Restrictions take effect immediately. Increases to limits require a 24-hour cooling period before they apply.
You'll receive a confirmation message on screen and via email once your settings are saved. Keep this confirmation for your records. You can review your active limits at any time from the same Responsible Gaming tab.
Problem gambling rarely announces itself. It tends to creep in gradually. These are the signs Jelivo asks every player to be honest with themselves about.
Continuing to play — or depositing more — specifically to try to win back money you've already lost. This is one of the clearest early signs that gambling has shifted from entertainment to a problem.
Using money set aside for rent, food, bills, or family expenses to fund gambling sessions. If a loss would cause genuine financial hardship, the bet is too large.
Feeling the need to lie about how much time or money you spend gambling, or becoming defensive or secretive when the topic comes up. Secrecy is often a sign that you already know something is wrong.
Experiencing anxiety, boredom, or irritability when you're not playing, or finding that gambling is the main thing you look forward to each day. These are signs of psychological dependence.
Gradually increasing your bet sizes not because you can afford to, but because smaller bets no longer feel exciting. This tolerance effect mirrors patterns seen in other forms of addiction.
Using gambling as a way to cope with stress, depression, loneliness, or anxiety. When gambling becomes a coping mechanism rather than entertainment, the risk of developing a serious problem increases significantly.
Answer honestly. This is for your benefit only — your responses are not recorded or shared with anyone.
Jelivo is strictly an 18+ platform. We take the protection of minors seriously and have multiple layers of verification in place to prevent underage access.
During registration, every player must confirm they are at least 18 years old. Jelivo reserves the right to request proof of age at any point — including a national ID card or birth certificate — and will close any account where the player is found to be under 18. Any balance in such an account will be handled in line with our Terms and Conditions.
If you share a device with younger family members, we strongly recommend using device-level parental controls and never saving your Jelivo login credentials on shared devices. Log out of your account after every session.
If you believe a minor has accessed or registered on Jelivo, contact us immediately at [email protected]. We will investigate and act promptly.
Every new account must confirm age 18+ before activation.
ID documents may be requested at any time to confirm age.
Under-18 accounts are closed the moment they are identified.
We advise players to use parental controls on shared devices.
Whether you want to set a limit, take a break, or just talk to someone, Jelivo's support team is available around the clock. Reach out — there's no judgement here.
Available 24 hours a day, 7 days a week. Start a live chat from any page on jelivo.org. Our support agents are trained to handle responsible gaming requests with care and without judgement.
Send your responsible gaming request to [email protected]. Mark your subject line as "Responsible Gaming" for priority handling. We aim to respond within 2 hours for urgent requests.
Log in to your Jelivo account and go to Account Settings → Responsible Gaming to activate deposit limits, session timers, cooling-off periods, or self-exclusion instantly — no need to contact support.
A note on self-exclusion requests via support: If you contact Jelivo to request self-exclusion, our team will process it immediately — you do not need to be logged in or have access to your account settings. Simply tell us your registered phone number or email address and we will action the exclusion right away.