Your privacy is not an afterthought at Jelivo. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information as a player in Bangladesh.
These cards summarise the most important privacy commitments Jelivo makes to every player. The full details are in the policy sections below.
Jelivo does not sell, rent, or trade your personal information to advertisers, data brokers, or any other third party for commercial purposes. Your data stays within the Jelivo ecosystem and is only shared where legally required or operationally necessary to run your account.
All sensitive data stored by Jelivo — including your payment details, identity documents, and account credentials — is encrypted at rest and in transit. Jelivo uses industry-standard TLS encryption for all data transmitted between your device and the platform.
Jelivo gives you meaningful control over your personal data. You can request access to the data we hold about you, ask for corrections, request deletion of your account, and opt out of marketing communications — all through your account settings or by contacting support.
Jelivo does not store your full bKash, Nagad, or Rocket account credentials on its own servers. Payment processing is handled by certified payment processors who operate under their own strict security standards. Jelivo only retains the minimum transaction data needed for account management.
Jelivo follows a minimal data collection approach. We only collect information that is genuinely necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. We do not collect data speculatively or for purposes we cannot clearly justify.
Jelivo will only send you promotional messages if you have opted in to receive them. You can unsubscribe from marketing emails or SMS at any time through your account settings or by contacting support. Opting out of marketing does not affect your ability to use the Jelivo platform.
Jelivo is an online casino and gaming platform operating at jelivo.org, serving players in Bangladesh. When this Privacy Policy refers to "Jelivo", "we", "us", or "our", it means the Jelivo platform and the team responsible for operating it.
Jelivo acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully and transparently.
Questions about your data? Contact the Jelivo privacy team at [email protected] — we aim to respond to all privacy-related enquiries within 5 business days.
Jelivo collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment processors during transactions.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Phone number, email address | Registration form |
| Financial Data | bKash/Nagad/Rocket account reference, transaction history | Deposit and withdrawal processing |
| Usage Data | Games played, bets placed, session duration, login times | Automatically via platform activity |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Communications Data | Support chat transcripts, email correspondence | When you contact Jelivo support |
Jelivo does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming request.
Every piece of data Jelivo collects has a specific, documented purpose. We do not use your data for anything beyond what is described here without first obtaining your consent.
Responsible Gaming Use: Jelivo may use your gameplay data to identify patterns associated with problem gambling. This is done to protect you, not to profile you for commercial purposes. If we identify a concern, a member of the support team may reach out proactively.
Jelivo processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Jelivo does not sell your personal data. We share data only in the following limited circumstances:
All third parties who process data on Jelivo's behalf are contractually required to handle that data securely, use it only for the specified purpose, and not retain it beyond what is necessary.
No international transfers without safeguards: If any data processing involves transfer outside Bangladesh, Jelivo ensures appropriate safeguards are in place before any such transfer occurs.
Jelivo uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit jelivo.org.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Jelivo, but some features may work less smoothly.
Jelivo retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. The general retention periods are:
When data is no longer required, Jelivo securely deletes or anonymises it so it can no longer be linked back to you.
Jelivo takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.
Your role in security: Jelivo's security measures work best when you also protect your account. Use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.
As a Jelivo player, you have the following rights over your personal data. To exercise any of these rights, contact Jelivo support at [email protected]. We will respond within 30 days.
You can request a copy of all personal data Jelivo holds about you. We will provide this in a clear, readable format within 30 days of your request.
If any data Jelivo holds about you is inaccurate or incomplete, you have the right to request a correction. Account details can also be updated directly in your profile settings.
You can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations that may require us to keep certain records.
In certain circumstances, you can ask Jelivo to pause processing of your data — for example, while a dispute about accuracy is being resolved — without requesting full deletion.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose to do so.
You can object to Jelivo processing your data for direct marketing at any time. You can also object to processing based on legitimate interests, though this may affect your ability to use certain features.
Jelivo is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on Jelivo, please contact us immediately at [email protected]. We will close the account and delete all associated data promptly upon verification.
Jelivo uses age verification measures during registration and reserves the right to request proof of age at any point. Accounts where the player is found to be under 18 will be closed immediately in line with our Terms and Conditions.
Jelivo may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.
For significant changes that materially affect how we use your data, Jelivo will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the Jelivo platform after a policy update constitutes acceptance of the revised Privacy Policy.
We encourage you to review this page periodically so you are always aware of how Jelivo handles your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jelivo handles your personal data, please get in touch with the Jelivo privacy team:
For responsible gaming concerns, including self-exclusion requests, please visit the Responsible Gaming page or contact support directly — these are handled as a priority.
Related policies: This Privacy Policy should be read alongside Jelivo's Terms and Conditions and Responsible Gaming policy for a complete picture of how the platform operates.