These terms govern your use of the Jelivo platform — your account, deposits, withdrawals, bonuses, and gameplay. Reading them takes about ten minutes and saves a lot of confusion later.
These cards highlight the most important points. They don't replace the full terms below — please read everything — but they give you a fast overview of what matters most.
Jelivo is strictly for adults aged 18 and above. Creating an account on Jelivo while under 18 is a violation of these terms and will result in immediate account closure and forfeiture of any balance. Age verification may be requested at any time.
Each player is permitted one Jelivo account. Duplicate accounts — whether created intentionally or accidentally — will be merged or closed. Bonuses claimed across multiple accounts will be voided and the accounts flagged for review.
For security and anti-fraud purposes, Jelivo processes withdrawals back to the same bKash, Nagad, or Rocket account used for the original deposit. Requests to withdraw to a different account require identity verification and may take additional processing time.
All Jelivo bonuses — welcome bonuses, reload bonuses, cashback — come with wagering requirements that must be met before the bonus or winnings derived from it can be withdrawn. The specific requirement for each bonus is stated on the Rewards page and in the bonus confirmation message.
Jelivo has zero tolerance for fraud, bonus abuse, collusion, or any attempt to manipulate game outcomes. Accounts found engaging in these activities will be permanently closed and any balance forfeited. Jelivo reserves the right to report suspected fraud to relevant authorities.
Jelivo provides deposit limits, session time reminders, cooling-off periods, and self-exclusion options to all registered players. These tools are accessible from your account dashboard. Jelivo encourages all players to use them proactively, not just when problems arise.
These Terms and Conditions ("Terms") govern your access to and use of the Jelivo platform, including the website at jelivo.org, the Jelivo mobile application, and all associated services. By registering an account, making a deposit, or placing a bet on Jelivo, you confirm that you have read, understood, and agreed to these Terms in full.
Jelivo is operated as an online casino and gaming platform serving players in Bangladesh. These Terms are written in plain English and are intended to be clear and understandable. If anything is unclear, please contact Jelivo support before proceeding — do not assume that something is permitted if it is not explicitly stated here.
Important: These Terms form a legally binding agreement between you and Jelivo. Using the platform means you accept these Terms. If you do not agree, please do not use Jelivo.
To register and use a Jelivo account, you must meet all of the following requirements:
Jelivo reserves the right to request proof of age at any time. If a player is found to be under 18, their account will be closed immediately, all winnings will be voided, and any deposited funds will be returned to the original payment method after deducting any bonuses received.
Age Restriction: Underage gambling is illegal and harmful. Jelivo takes age verification seriously and will act on any suspicion that a player does not meet the minimum age requirement.
Each individual may hold only one Jelivo account. Registering multiple accounts — whether using different names, phone numbers, email addresses, or payment methods — is strictly prohibited and constitutes a breach of these Terms.
When registering, you must provide accurate and complete information. This includes your real name, a valid phone number, and a working email address. Providing false information during registration is grounds for immediate account closure.
You are responsible for maintaining the security of your Jelivo account credentials. Do not share your password with anyone. Jelivo will never ask for your password via chat, email, or phone. If you suspect your account has been accessed without your authorisation, contact Jelivo support immediately.
Jelivo accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps.
Deposits are credited to your Jelivo balance within minutes of confirmation from the payment provider. If a deposit does not appear in your account within 30 minutes, contact Jelivo support with your transaction reference number.
Jelivo does not charge fees on deposits. However, your mobile banking provider may apply their own transaction fees — check with bKash, Nagad, or Rocket directly for their current fee schedules.
Note: Only deposit funds that belong to you. Depositing funds from a third-party account — including a family member's mobile banking account — is not permitted and may result in account suspension pending verification.
Withdrawal requests are processed to the same payment method used for the original deposit. The minimum withdrawal amount is ৳500. Standard withdrawal requests are processed within the same business day for amounts up to ৳50,000.
Larger withdrawal amounts may require identity verification before processing. Jelivo may request a copy of your national ID card or other documentation to confirm your identity. This is a standard anti-fraud measure and is not a reflection on any individual player.
If a withdrawal is declined, Jelivo support will notify you with the reason and the steps required to resolve the issue. Jelivo does not withhold legitimate winnings without cause.
Jelivo offers a range of bonuses and promotions to registered players, including welcome bonuses, reload bonuses, cashback offers, and game-specific promotions. All bonuses are subject to the specific terms stated at the time of the offer, in addition to these general Terms.
Wagering requirements apply to all bonuses. The wagering requirement specifies how many times the bonus amount (or bonus plus deposit, depending on the offer) must be wagered before any winnings can be withdrawn. The specific multiplier for each bonus is stated on the Rewards page and in the bonus confirmation.
Tip: Always check the wagering requirement and expiry date of a bonus before accepting it. You can view your active bonuses and progress in your account dashboard.
All games on Jelivo use certified random number generators (RNGs) and are provided by licensed game developers. The outcome of each game is determined independently and cannot be influenced by Jelivo or by any player action outside of the game mechanics.
The rules for each individual game are displayed within the game interface. It is your responsibility to understand the rules of a game before placing a bet. Jelivo does not accept disputes based on a player's misunderstanding of game rules.
In the event of a technical malfunction during a game round, the round will be voided and any bets placed will be returned to the player's balance. Jelivo will not honour payouts resulting from a technical error that produced an incorrect outcome.
The following activities are strictly prohibited on the Jelivo platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance, and may result in legal action:
Zero Tolerance: Jelivo has a zero-tolerance policy for fraud and abuse. Accounts found in violation will be permanently closed with no right of appeal, and all funds may be forfeited.
Jelivo reserves the right to suspend or close any account at its discretion, with or without prior notice, in the following circumstances:
If your account is suspended due to a suspected breach, Jelivo will investigate and notify you of the outcome within a reasonable timeframe. If the suspension is found to be in error, your account will be reinstated and any withheld funds returned.
Players may request account closure at any time by contacting Jelivo support. Upon closure, any remaining balance (excluding bonus funds that have not met wagering requirements) will be returned to your registered payment method.
Jelivo collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By using the Jelivo platform, you consent to the collection and use of your data as described in the Privacy Policy.
Jelivo uses your data to operate your account, process transactions, verify your identity, prevent fraud, and improve the platform. Jelivo does not sell your personal data to third parties. Data may be shared with payment processors and regulatory bodies where required by law.
Jelivo is committed to promoting responsible gaming. The platform provides tools to help players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available in your account dashboard.
If you feel that your gambling is becoming a problem, Jelivo encourages you to use these tools immediately. You can also contact Jelivo support to request a self-exclusion, which will prevent you from accessing your account for a specified period. For more information, visit the Responsible Gaming page.
Remember: Gambling should be entertainment, not a way to make money or solve financial problems. Only gamble with money you can afford to lose.
Jelivo provides the platform on an "as is" basis. While Jelivo makes every effort to ensure the platform is available and functioning correctly, it does not guarantee uninterrupted access or error-free operation.
To the maximum extent permitted by applicable law, Jelivo's liability to any player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim. Jelivo is not liable for indirect, consequential, or incidental losses arising from the use of the platform.
Jelivo is not responsible for losses resulting from a player's failure to comply with these Terms, including losses resulting from account suspension due to a breach.
Jelivo reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. Continued use of the Jelivo platform after changes are published constitutes acceptance of the updated Terms.
For significant changes, Jelivo will notify registered players via email or an in-platform notification. It is your responsibility to review these Terms periodically to stay informed of any updates.
If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the Jelivo support team. Support is available 24 hours a day, 7 days a week via live chat on the platform.
You can also reach Jelivo by email at [email protected]. For account-specific queries, please include your registered phone number in your message so the support team can locate your account quickly.
For issues related to responsible gaming or self-exclusion, please visit the Responsible Gaming page or contact support directly — these requests are handled as a priority.